0302 Business Metrics
Part of the Business Processes Section of the CEA Curriculum
Knowing how you are doing depends upon being able measure it. In addition, as Peter Druker has observed, “if you can’t measure it, you can’t manage it.” This section focuses on effective metrics for measuring business progress against objectives. Using both accounting and non-accounting data, managers can construct “Key Performance Indicators” ( KPI’s ) that provide a reliable reflection of the health of a business.
We also explore the cost of measurement versus the effectiveness and efficacy of measurement. Not only must a business know what to measure, but it has to create feedback loops and alarms to assure that what is measured relates to actions.
After completing this course, you will be able to:
- Explain the importance of a KPI
- Implement the SMART metric system
- List the four metric perspectives
- Design a balanced score card
- List the characteristics of long lived companies
|Understanding Business Metrics||00:10:00|
|Metrics to Be Aware Of||00:10:00|
|The Balanced Score Card||00:14:00|
|Key Performance Indicators – KPIs||00:08:00|
|Internal Business Systems||00:16:00|
|Best Practices Interfaces||00:11:00|
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