0304 Operations Management

Part of the Business Processes Section of the CEA Curriculum


All businesses have ways of managing the process that converts inputs (in the forms of materials, labor, and energy) into outputs (in the form of goods and/or services). Operations management is all about how you can improve those processes.

Operations managers are constantly concerned with overseeing, designing, and controlling the process of production.They analyze, redesign and adjust  the systems used in the production of goods or services. Their objective is to ensure that business operations are efficient in terms of using as few resources as needed, and effective in terms of meeting customer requirements.

In this series of videos, you’ll learn how to take an operational management approach to improving business systems.  You’ll learn how feedback mechanisms, break-even analysis, the planning process, Kaizen philosophy and demand flow technology can help a business of any size increase efficiency and effectiveness. Let’s get started!

Learning Objectives

After completing this course, you will be able to:

  • Define the design, management, tactical and operational aspects of operations management
  • List the four dimensions of operations management
  • Apply the classical customization model
  • Utilize the seven tools of Deming and Ishikawa

Course Curriculum

Understanding Operations Management FREE 00:02:00
Why Operations Management Matters 00:03:00
History of Operations Management 00:03:00
Product & Production 00:03:00
Production Management Functions 00:05:00
Organization of Production Management 00:06:00
Operations Management Approach 00:02:00
Operational Creativity 00:10:00
Feedback Mechanisms 00:03:00
Breakeven Analysis 00:08:00
Scheduling & Load Balancing Problems 00:05:00
The Human Equation 00:04:00
The Deming Approach 00:03:00
Kaizen 00:02:00
The Planning Process 00:05:00
Demand Flow Technology 00:03:00

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  • Price Options +
  • 1 year
  • Course Certificate
  • Program Level: Fundamentals/Beginner

    100 minutes | CPE = 2 units

    Field of Study: Production

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